Privacy policy
Ruche Marketing's privacy policy
At Ruche, the privacy and confidentiality of our clients is a serious business and we’re committed to protecting it. We’ve set out in this privacy policy the type of information we collect, why we collect it, how we use it and how to contact us if you want to correct or change it.
How we get the personal information and why we have it
Most of the personal information we collect is directly related to the projects that you’ve engaged us on or an enquiry that you’ve made with us. We might collect this information from you in a number of ways, including our online enquiry form, over the telephone or via email. We currently collect and process the following personally identifiable information; your name, your company name and your contact details.
We use the information that you have given us in order to:
- Customise our website
- To make appropriate service offerings, and to fulfill buying and selling requests on the website
- We may email visitors and authorised customers about research or purchase and selling opportunities on the website or information related to the subject matter of the website.
- We may also use personally identifiable information to contact visitors and authorised customers in response to specific enquiries or to provide requested information.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is we have a legitimate interest.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
How we store your personal information
We keep your name, company and email address securely stored.
You are able to request that your data be removed from our secure systems at any point by contacting hello@ruchemarketing.com
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@ruchemarketing.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@ruchemarketing.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://ico.org.uk